Terms of sale

This website, accessible at the URL www.dunelace.co (the "Site"), is published by:

CP DISTRIBUTION

(Hereinafter referred to as the "Operator").

The Operator can be contacted at the following email address: contact@dunelace.co.

Article 2 – GENERAL PROVISIONS REGARDING THESE GENERAL TERMS AND CONDITIONS

The general terms and conditions of sale (the "General Terms and Conditions of Sale", or the "GTCS") apply exclusively to the online sale of products offered by the Operator on the website.

The GTCS are made available to customers on the Site where they can be directly consulted and can also be communicated to them upon request by any means.

The GTCS are binding on the customer who acknowledges, by checking a box or clicking on the button provided for this purpose, that they have read and accepted them before placing an order. The validation of the order by confirmation constitutes acceptance by the buyer of the GTCS in force on the day of the order, the conservation and reproduction of which are ensured by the Operator.

Article 3 – PRODUCT DESCRIPTION

The Site is an online store for handbags and jewelry (hereinafter the "Product(s)") open to any natural or legal person using the Site (the "Customer").

The Products presented on the Site each have a description (established by the supplier or accessible on the manufacturer's website via a link on the Site) mentioning their essential characteristics. Photographs illustrating, if applicable, the products do not constitute a contractual document. The instructions for use of the Product, if essential, are included on the Site or are provided no later than delivery. The Products comply with the requirements of French law in force.

The Customer remains responsible for the terms and consequences of his access to the Site, particularly through the Internet. This access may involve the payment of fees to technical providers such as Internet service providers, which remain at his expense. In addition, the Customer must provide and be fully responsible for the equipment necessary to connect to the Site.

The Customer acknowledges having verified that the computer configuration he uses is secure and in working order.

Article 4 – ORDERS

The Operator strives to ensure optimal availability of its Products. Product offers are valid while stocks last.

If, despite the best efforts of the Operator, a Product is found to be unavailable after the Customer's order, the Operator will inform the Customer by email as soon as possible, and the Customer will have the choice between:

delivery of a Product of equivalent quality and price to the one originally ordered, or

refund of the price of the ordered Product no later than thirty (30) days from the payment of the sums already paid.

It is agreed that apart from the refund of the price of the unavailable Product, if this option is requested by the Customer, the Operator is not obliged to pay any cancellation compensation, unless the non-performance of the contract is personally attributable to it.

Except for any contrary provision in these General Terms and without prejudice to the right of withdrawal provided by applicable law, the Customer's orders are firm and final.

When placing an order, the Customer must select the chosen Products, add them to their cart by indicating the selected Products and quantities desired. The Customer has the opportunity to verify the details of their order and its total price and to return to previous pages to possibly correct the content of their cart before validating it.

The Customer agrees to read the General Terms and Conditions of Sale then in force before accepting them and confirming the terms and any delivery charges of their order.

Order confirmation implies acceptance of the GTCS, acknowledgment of having perfect knowledge of them, and waiver of relying on its own purchasing terms or other conditions. All the data provided and the confirmation recorded will constitute proof of the transaction. Confirmation will be deemed a signature and acceptance of the operations carried out.

Article 5 – PRICES

The prices of the Products are indicated in euros all taxes included (VAT included). Any delivery charges are, where applicable, indicated to the Customer when placing the order in addition to the price of the Products.

The prices of the Products may be modified by the Operator at any time. This modification will be indicated to the Customer before any order.

Article 6 – DELIVERY

The Products are delivered to the delivery address indicated by the Customer during the ordering process, within the time indicated on the order validation page and, except in cases of force majeure or exceptional circumstances, within a maximum period of thirty (30) days from the order confirmation.

The Operator's liability cannot be incurred in case of delivery delay attributable to the Customer or in case of force majeure.

Article 7 – PAYMENT

Payment for purchases is made by credit card or any other secure payment method offered on the Site. The availability of online credit card payment is made through the secure payment platform.

The Customer warrants to the Operator that they have any necessary authorizations to use the chosen payment method when validating the order.

The Customer is informed that online payment is secured by a data encryption and security protocol.

The Operator reserves the right to suspend any order processing and delivery in the event of refusal of payment authorization by credit card from officially accredited bodies or in the event of non-payment.

The Operator reserves the right, in particular, to refuse to make a delivery or honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.

Article 8 – RIGHT OF WITHDRAWAL

In accordance with current legislation, the Customer has a period of fourteen (14) days from receipt of the Products to exercise their right of withdrawal with the Operator without having to justify reasons or pay penalties, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 14 days following notification to the Operator of the Customer's decision to withdraw.

Returns must be made in their original and complete condition (packaging, accessories, instructions) allowing them to be remarketed in new condition, accompanied by the purchase invoice.

Returns must be made to the address indicated by the Operator. Return costs are borne by the Customer.

In the event of exercise of the right of withdrawal, the Operator will refund the sums paid by the Customer, without additional costs except for return costs, within fourteen (14) days following notification of the decision to withdraw.

Article 9 – WARRANTIES

All Products provided by the Operator benefit from the legal conformity guarantee provided for in articles L. 217-4 to L. 217-14 of the Consumer Code and the legal guarantee against hidden defects provided for in articles 1641 to 1649 of the Civil Code, allowing the Customer to return defective or non-compliant Products delivered.

In the event of the implementation of the legal conformity guarantee, it is reminded that:

• the Customer has a period of two years from the delivery of the Product to act;
• they may choose between the repair or replacement of the ordered Product, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
• they are exempt from proving the existence of the Product's lack of conformity during the twenty-four months following delivery.

The legal conformity guarantee applies independently of any commercial guarantee that may cover the Product.

The Customer may decide to implement the guarantee against hidden defects in the Product in accordance with Article 1641 of the Civil Code; in this case, they may choose between canceling the sale or reducing the sale price in accordance with Article 1644 of the Civil Code.

Article 10 – LIABILITY

The Operator's liability cannot be incurred in the event of non-compliance with the legislation of the country where the Product is delivered. It is the Customer's responsibility to check with local authorities the possibilities of importing or using the Products they intend to order.

The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, the Operator's liability cannot be incurred in the event of an error in one of these photographs or texts.

Article 11 – PERSONAL DATA

The information and data concerning the Customer are necessary for the management of their order and our commercial relations. In accordance with the law relating to computers, files, and freedoms of January 6, 1978, the processing of personal data concerning customers has been the subject of a declaration to the National Commission for Data Protection and Liberties (CNIL). The Customer has (Article 34 of the law of January 6, 1978) a right of access, modification, rectification, and deletion of data concerning them.